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Workers Compensation Representative | Full Time, Brownsburg in Brownsburg, IN at OrthoIndy

Date Posted: 8/7/2018

Job Snapshot

Job Description

Facility: OrthoIndy West, Brownsburg, IN 
Department: Workers Compensation
Shift Details: Days, Full Time, Mon-Fri

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers. 

Be a part of something great!

Position Summary 

The Workers Compensation Representative supports and works with the worker’s compensation community. Their primary duties are handling phone calls, tasking and messages in the electronic medical record on queue lines, schedules clinic appointments, and obtains insurance authorizations for office visits, MRI’s injections, and surgeries. The position maintains work comp clinic schedule for all Physicians, which includes scheduling patient appointments and reschedules when necessary, following Physician scheduling protocols and organizes add-ons and cancelled clinic appointments. 

Essential Duties

  1. Handles tasking and messages in the EMR on various queue lines, schedules clinic appointments, and obtains insurance authorizations. Maintains work comp clinic schedule for all Physicians, which includes scheduling patient appointments and reschedules when necessary, following Physician scheduling protocols. Organizes add-ons and cancelled clinic appointments. Communicates with Clinic Manager to ensure coordination of clinic space and staffing. Communicates with providers to identify opportunities to maximize schedule productivity. Responsible for appointment recall management per established protocol. Completes fax referrals and appointment request to ensure timely scheduling. Ensures appointment note lines include detailed information about previous treatment, including; previous surgery, MRI, labs, physical therapy, nurse case manager on site, etc. Manages and monitors new patient forms via email to ensure completion before office visits. Responsible for gathering complete and appropriate medical information to assist the medical staff and eliminate unnecessary return calls on the part of the medical staff.
  2. Answers queue line, schedules appointment, answer questions and address concerns as needed. Responds to customer messages promptly by gathering information for providers and answering voice messages.
  3. Obtains all authorizations for appointments, injections, MRI’s, surgery, etc.
  4. Acts as a liaison between Workers Compensation, Case Managers, adjustors, employers and Physicians for any questions.
  5. Scans and distributes patient records for new workers compensation appointments, functional capacity evaluations, or as otherwise indicated.
  6. Faxes work statuses for all workers compensation patients seen the previous day using the appropriate systems.
  7. Faxes office dictation and notes for all workers compensation patients. Sends requests to the Physicians for those items not committed with an urgent request to commit the office notes.
  8. Gathers complete and appropriate medical information to assist the medical staff.

Technology Used

ADP, Advanced MD, Allscripts, Halogen, Incident reporting, Meditech, Microsoft Office, Moxee

Job Requirements

Requirements:

  • High School diploma/GED required
  • Specialty training beyond high school required; some college or medical office certification
  • 2-4 years of workers compensation required; 4-6 preferred

OrthoIndy is an Equal Opportunity Employer