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Service Desk Support Technician I in Indianapolis, IN at OrthoIndy

Date Posted: 12/26/2018

Job Snapshot

Job Description

Facility: OrthoIndy Northwest, Indianapolis, IN 
Department:Information Technology
Shift Details: Days, Full Time

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great! 

Job Summary:

Service Desk Support Technician I, supports OrthoIndy technical problems. Responsible for overseeing the day-to-day business and healthcare network needs. Assists internal users with computer software and hardware problems. Diagnoses, researches and resolves problems. Records problem notices in logs. Coordinates referrals to appropriate technical, professional or service personnel for service, repair or training. Will build and repair desktop computers and will deploy new assets.

Essential Duties:

  1. Managing and working tickets within the information technology ticketing system.
  2. Responsible for having expert level knowledge of current and past versions of various systems. Must be able to troubleshoot common complex problems. Must be able to provide education to end users.
  3. Assist in managing and reconciling inventory.
  4. Responsible for the anti-virus software and maintenance.
  5. Team lead for creating and deploying desktop images.

Job Requirements


  • A+, N+, and/or SCCM certification and MCP preferred
  • 2-4 years of technical support desk experience required
  • Healthcare experience preferred
  • Must be able to lift a minimum of 50 lbs

OrthoIndy is an Equal Opportunity Employer