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Physiatry Triage Coordinator | Days, Full Time in Indianapolis, IN at OrthoIndy

Date Posted: 2/26/2019

Job Snapshot

Job Description

Facility: OrthoIndy Northwest, Indianapolis, IN 
Department: Support Services
Shift Details: Days, Full Time, Mon-Fri 8-5p

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great! 

General Statement of Duties: 

The Medication Coordinator is the main point of contact for the assigned Physicians regarding the management of medications. Primary responsibilities
include processing voicemail medication refill requests, online medication refill requests, task medication refill requests, prior authorizations for medications, chart triage for medication request, process. The Medication Coordinator generates inspect reports based on physician protocols, management of medication logs, and scheduling appointments if necessary prior to medication refills. The position serves as the primary liaison between Physicians and patients related to medication refills.

This is a telephonic position. There is no direct, or face to face, contact with patients. 

Essential Duties: 

  1. Serves as main point of contact for assigned Physiatry Physicians, private staff, and extenders. Manages inbound calls related to medical concerns, medication concerns, medication refill requests, test results/requests, general task messages, voicemail, post-injection scores. Monitors and schedules outbound referrals/worklist.
  2. Responsible for gathering complete and appropriate medical information to assist the medical staff with patient care. Eliminates unnecessary return calls/task on the part of the medical staff by following detailed protocol in collecting initial information from patients. Documents patient
    information/concerns in EMR.
  3. Follows established triage protocols (call, page, high priority task, or routine task) for each provider to determine appropriate steps to address patient concerns. Returns patient calls in a timely manner providing outstanding customer service. Monitors task messages in EMR to prioritize task and ensure patient concerns are addressed in a timely manner.
  4. Verifies if test results, labs, medical files, and dictation are available in EMR. Obtains results as needed to ensure efficient management of patient care for everyone involved.
  5. Monitors Physiatry queues and provide appointment scheduling support as needed. Assists with schedule maintenance for assigned Physiatry
    Physicians including assisting with rescheduling canceled clinics.

Technology Used:

ADP, Allscripts, Halogen, Meditech, Microsoft Office, Moxee

Job Requirements


  • High School Diploma/GED required; Specialty training beyond high school preferred
  • 2-4 years of medical office phone triage experience required
  • One or more the following certification or licenses preferred: Certified Nursing Assistant, Medical Assistant certification, Licensed Practical Nurse  

OrthoIndy is an Equal Opportunity Employer