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Injection Scheduler Coordinator | Brownsburg, Full Time in Indianapolis, IN at OrthoIndy

Date Posted: 1/20/2019

Job Snapshot

Job Description

Facility: OrthoIndy West, Brownsburg, IN
Department: Support Services, Telecom
Shift Details: Days, Full Time, Mon-Fri

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great! 

Job Summary:

The Injection Schedule Coordinator is the link between the ordering Physician and the patient to ensure coordination of services provided. The Coordinator is responsible for insurance verification and authorization of any necessary procedures. The Coordinator inputs required information into the appropriate systems and contacts all parties.

This is a telephonic position. There is no direct, or face to face, contact with patients. 

Essential Duties:

  1. Responsible for scheduling patient procedures performed by OrthoIndy and OrthoIndy Hospital Physiatrist and Anesthesiologist. Responsible for internal and external referrals, including; procedure orders from OrthoIndy Physicians and non-OrthoIndy Physicians. Monitors scheduling templates in practice management program to streamline Physician schedules. Answers telephone calls and assists patients by responding to related needs. Responsible for direct patient communication related to the procedure and communicating with internal and external medical teams to ensure each patient receives detailed injection instructions and clearance requirements to proceed with the procedure. Responsible for verifying medical clearance was obtained and approved before the scheduled procedure time. Completion of work requires attention to detail in a fast paced, high intensity work environment.
  2. Coordinates and prepares the patient for the procedure, including; any necessary preoperative medical clearances and equipment. Takes reservations for procedures and schedules a date based on the availability of the provider.
  3. Verifies active insurance status and network information for each patient. Submits required information to insurance companies for precertification and authorization. Annotates steps completed on injection/procedure orders in the electronic medical record. Confirms receipt of all necessary preauthorization documents prior to procedures. Takes necessary steps to correct or cancel procedure if preauthorization information is missing or incorrect.
  4. Serves as the liaison between the ordering provider, patient, and medical facility. Assists with data collection and data entry.
  5. Responsible for communicating time, date, and location of an injection/procedure to the patient. Responsible for scheduling patient follow-up appointments per orders or Physician protocol.
  6. Obtains CPT and diagnosis codes from Physicians, when missing or incomplete. Responds to procedure related questions to patient or patient representative. Obtains approval from ordering provider if order needs amendments.
  7. Provides exceptional customer service and ensures each patient is aware of any special requirements prior to injection procedures.
  8. Assists with process flow between all areas of Support Services Department and other related departments.

Job Requirements


  • High School Diploma or GED required; Specialty Training Beyond High School Preferred
  • 2-4 years of medical office experience required; 4-6 years preferred 

OrthoIndy is an Equal Opportunity Employer